At SMSOUQ, we take pride in offering carefully curated products for kids, teens, and families. Due to the nature of our items (personal use, hygiene-sensitive, and school essentials), we maintain a strict no return and no refund policy. Please read carefully before placing an order.

1. No Returns / No Refunds

  • All sales are final.
  • We do not accept returns or issue refunds once an order has been placed and delivered.

2. Exchanges (if applicable)

  • An exchange may be offered only if a product is defective or damaged on arrival.
  • To request an exchange, you must contact us within 48 hours of delivery at Email: info@smsouq.ae or Phone: +971525243567, along with order details and photos of the damaged item.
  • Approved exchanges will be for the same product only (no alternative items or refunds).

3. Responsibility of Customers

  • Please review product descriptions, sizes, and details carefully before purchase.
  • For hygiene reasons, food containers, lunch boxes, and personal use items cannot be returned or refunded under any circumstances.

4. Order Cancellations

  • Orders cannot be cancelled once they are confirmed and processed.

Contact us for more info: Email: info@smsouq.ae or Phone: +971525243567